Refund Policy
Video packs are one-time purchases. Failed generations return the video to your pack automatically, and eligible payment problems can be reviewed by support.
Failed generation
A failed generation does not consume a video. The same video allowance is returned automatically so you can try again.
Eligible requests
Contact us promptly if you were charged more than once for the same intended purchase, a payment completed but the pack was not delivered, or a verified technical problem prevents the unused pack from being provided.
Completed or used videos
Because generation incurs processing cost, videos already used for completed generations are normally not refundable unless required by law. Any approved refund revokes only the unused videos associated with that order.
How to request help
Sign in and open Support from your dashboard, or email [email protected] with the purchase email and a short description. Do not send full card numbers.